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FREE DELIVERY OVER RS 599

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FAQ's
  • How can I contact/reach out to Usedbookr.com?

    We will closely support you with any issues you run into while buying books online at every step so that you are 200% satisfied i.e. we go above and beyond for serving you. Call or message us on WhatsApp at +916300201360. Immediate support hours: 10 AM-7PM on Mon-Sat (Excluding Public holidays). If no response, kindly Email us at info@usedbookr.com.

  • Do you provide original books?

    Yes, we sell only original books and we are strictly against piracy. You can find out why here: https://www.usedbookr.com/about-us

  • How long will it take to receive my order?

    We are quick in service: We ship the same day (if the order is placed before 3 PM) or the next working day (except for Sundays or Public holidays). Usually, delivery takes 2 to 5 working days. Express delivery would be 1-2 working days faster than regular delivery.

  • What are the Shipping costs? Express Delivery, Cash on Delivery (COD) available?

    Our goal at UsedBookr.com is to ensure your shopping journey is effortless and trouble-free. We provide complimentary delivery for all orders surpassing Rs. 599 or if the order has more than 4 books. For orders below that, you will find the calculated shipping fee provided by our shipping partner at the checkout page. Cash on delivery (COD) is also available on the checkout page at additional cost of Rs.39. You can also request for an Express Delivery at an additional cost of Rs.49 by reaching out to us at info@usedbookr.com or by WhatsApp at +916300201360.

  • How can I view my recent order details?

    You will get updates having order number and status of the order to your registered phone (SMS and WhatsApp) and to your registered email once you place an order. If you are a registered user, you can login into your account and click on "My orders".

  • Can I place same order with multiple books to multiple addresses?

    No, you need to place different orders for shipping to different addresses.

  • Cancellation policy: Can I cancel my order?

    If your order is not shipped, you can request cancellation right away over WhatsApp and we will cancel and process the full refund. You can request for cancellation by reaching out to us at info@usedbookr.com or by WhatsApp at +916300201360.

  • Return policy: Incorrect book or a book having Missing pages? When will I get my refund?

    You are eligible to request for a return an Incorrect book or a book having Missing pages within 7 days from the delivery date. Simply shoot us an email or a message on WhatsApp with the description of the issue including a picture of the issue and the order number within 7 days from the delivery date. We will check promptly and let you know if the item gets approved for a return or any refund. If the item gets approved for a return or a refund, you may be instructed to return the item. We will process the refund once we receive the item within 1 business day.

  • Exchange policy: Want to exchange a recently purchase book from us with a different book?

    If you are not satisfied with the book that you bought from us, as a "customer-delight" service from us, you can request an exchange within 3 days of delivery of the book with a different book over Email or WhatsApp. If we approve your exchange request, you can place an order for the new book and parallelly we will schedule for return pickup in 7 working days and once we receive the book, we will process the refund after deducting pickup charges and small handling fees (We will provide these charges during the exchange request approval stage). Alternatively, you can self-ship the books, you need to ship the book to your nearest IndiaPost center and send us the picture of the courier bill over WhatsApp. Note: We only provide Door pickup service for the address where the item was originally delivered. Also, Never return any item which is not authorized for return by our team and if we receive any unauthorized item, we will have full rights to keep or dispose it. Condition - You can exchange 1 book per month.

  • What's the process to return/exchange the item?

    Request a return via Email or WhatsApp. Once approved, a doorstep pickup will be scheduled or you can self-ship the books at your nearest IndiaPost office and we’ll add the shipping cost to your refund. Note: Door pickup is only available at the original delivery address. Do not return unauthorized items; if received, we reserve the right to keep or dispose of them.

  • When will I get my refund?

    We will process your refund within 1 business day after we receive the book back that was sent.

  • Do you do customized Gift packing?

    You can request for a personalized gift packing at an additional cost of Rs.49 by reaching out to us at info@usedbookr.com or by WhatsApp at +916300201360.

  • Is my data kept safe?

    All the payments are processed through our payment gateway partner PhonePe which keeps the payments encrypted. Our highly skilled team has created and regularly updates state of the art security system to keep your data safe with us.

  • Do you ship all over India?

    Yes, we ship all over India. FREE Delivery on all Prepaid Orders above ₹599 or 4 books.

  • What are the different conditions you have? Are your books good quality?

    We have 5 different types of conditions for our books which we differentiate based on various parameters of the physical condition of that book in terms of experience the book could offer to the reader. Note: We thoroughly clean and repair (if needed) the used/pre-loved books to ensure you get the best possible experience when reading them.

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Our Location

37-93/85, Madhura Nagar Road Number 3, Neredmet, Secunderabad, Hyderabad, Telangana, India - 500056

Usedbookr Phone number

Contact Us

+916300201360

Email ID

info@usedbookr.com

Usedbookr Mail Address

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